Delete your account

This page explains how to request the deletion of your NeoFINO account, developed by Neo Aplicaciones, C.A, and what information is deleted or kept.

1. How to request deletion

There are two ways to do it:

Option 1 — From the app (recommended)

1. Open NeoFINO and sign in with your account.
2. Go to Settings.
3. Tap Delete account.
4. We will send a confirmation code to your email. Enter it to confirm.
5. Once confirmed, your account and data are deleted immediately.

Option 2 — By email

If you no longer have access to the app, write to us from the same email you registered with, using the subject “Delete my account”, at infoneoaplicaciones@gmail.com. We will verify your identity and process the deletion within a maximum of 30 days.

Important: deletion is permanent. Once confirmed, your account and the associated information cannot be recovered.

2. What data is deleted and what is kept

• Your sign-in account (email and password): deleted entirely.
• Your profile (name, email and phone): deleted; the name and email are replaced with an anonymous value.
• Areas, items, transactions, notes and reminders that only you use: deleted entirely.
• Content you share with other people (areas or items with more members): kept for the other members, but your identity is removed: your name and email are replaced with “Deleted user”.
• Notification and session identifiers: deleted.

When an area or item also belongs to other people, it is not deleted so as not to affect their information. In those cases we remove your identity and keep the record anonymously.

3. Retention periods

• Your account deletion happens immediately when you confirm the code, or within a maximum of 30 days if you request it by email.
• Automatic backups are purged within a maximum of 90 days, after which the information no longer exists.
• We do not keep any personally identifiable data after these periods.

4. Contact

For requests or questions about deleting your account, write to infoneoaplicaciones@gmail.com.